Wednesday, December 19, 2012

Customer Service That Doesn't Stink!

Often times it can be difficult to find quality service from today's retailers and industries. Whether it is a delay in answering emails, trouble delivering products on time, or the inability to return a damaged item, it is easy to be confronted with obstacles in the consumer world. Well, today I bring you a story that is a sweet departure from the world of outsourced call centers, and obstinate corporate heads.

This story begins around Thanksgiving Day when my dad found a kit I must have left at my parents house after I moved out. Truly, I couldn't believe that I would do a thing like that, and to this day I don't remember ever having Monogram's 1/48 Messerschmitt Me-109G in my possession.

When I looked inside the box, a receipt was still in it, dating back twelve years to only three days before my birthday. It was likely a gift that I had forgotten amidst the interests that arise during the high school years. Upon further inspection, I realized that the clear parts sprue was missing. The canopy and windscreen were not there at all.
Not to be deterred, I jumped online about a week ago to see what Revell could do for me. To be honest, I was a bit skeptical, not knowing how they would treat an older kit that isn't even on the market any more. I was pleased to see that Revell makes ordering parts simple, with their Request Form on their Parts and Service page. All I had to do was provide an address, the kit number and part number, and hope for the best. I hadn't expected the parts to arrive for maybe a month and a half, if not more. They showed up on Monday!
My windscreen and canopy were in a small plastic bag, contained in a protective cardboard box. A lot can be said for hassle free, no cost customer service, a characteristic that is hard to come by in some places. So, hats off to you, Revell, for making the reunion between modeler and long lost kit even more enjoyable!

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